for the first -- obama care website. for the first time, we heard someone apologize, but he she said they still don't have answers to one key question. >> marilyn tavenner said it had nothing to do with her failing to reveal enrollment figures. >> so what i can guarantee is we have a system that's working. we're going to improve the speed of that system. >> excuse me. >> yes. >> you're saying the system right now is working? >> i'm saying it's working. it's just not working at the speed that we want, and at the success rate that we wanted. >> having blamed the web sites flaws on delays by the main. >> jaymee: t. firm hired to build it, a canadian company called cgi, but in an apparent contra dix, she said me problems caught her off guard. >> the problems in the the first week, we attributed to volume. >> how about before october 1st. any sense at all there were going to be problems with the website? >> no, there are always going to be issues wait new website, what it would call the customary glitches that you see, but, n